Depending on how you interact with SUP, we may collect the following information:

Personal & Contact Information
This may include:

• Name

• Email address

• Phone number

• Mailing or billing address

• Date of birth or age

• Emergency contact information

• Information submitted through registration, intake, waiver, or contact forms

Registration & Participation Information
We may collect information related to your participation in SUP programming, including:

• Programs, sessions, events, or services you register for

• Volleyball experience, skill level, position, or other placement information

• Attendance and booking history

• Eligibility or program requirements

• Communications regarding your participation

Health & Safety Information
You may choose or be asked to provide limited information about injuries, medical conditions, allergies, accessibility needs, accommodations, or other information reasonably relevant to your safe participation in SUP programming.

We use this information only as reasonably necessary to support participant safety, respond to emergencies, provide requested accommodations, or administer our programs.

Payment & Transaction Information

When you make a purchase or booking, payment information may be collected and processed through third-party scheduling and payment providers.

SUP may receive information related to the transaction, such as the amount paid, payment status, billing information, refunds, credits, and limited payment-method information. Payment card information may be handled directly by the applicable payment processor in accordance with its own privacy and security practices.

Website & Device Information

When you visit our website or use our online scheduling tools, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Pages viewed

• Referring pages or websites

• Approximate location derived from an IP address

• Dates and times of visits

• Cookie and similar technology information

Communications

If you email, text, message, call, or otherwise communicate with SUP, we may retain information contained in those communications as reasonably necessary to respond to you, provide services, maintain business records, or address disputes or safety concerns.

We may use personal information to:

• Register you for SUP sessions, programs, events, and services

• Process bookings, payments, refunds, credits, and transfers

• Manage athlete accounts, rosters, attendance, and participation

• Communicate important information about your registration or scheduled session

• Respond to questions and provide customer support

• Determine program eligibility or appropriate level placement

• Support participant safety and respond to emergencies

• Provide reasonable accommodations when requested

• Send SUP news, program announcements, promotions, or other marketing communications where permitted

• Improve our website, scheduling experience, programming, and operations

• Prevent fraud, misuse, safety issues, or violations of SUP policies

• Maintain appropriate business, financial, and operational records

• Comply with legal obligations and protect SUP, our participants, staff, coaches, and community

We may also use information for other purposes that are disclosed when the information is collected or with your consent where required.

SUP does not sell your personal information.

We may disclose information when reasonably necessary to operate our business or provide our services, including to:

Service Providers

We may use third-party providers for services such as:

• Website hosting

• Scheduling and registration

• Payment processing

• Email and communications

• Data storage

• Analytics

• Business administration and technology services

These providers may process information on our behalf or under their own applicable terms and privacy policies.

SUP Staff, Coaches & Contractors

Information may be shared with SUP staff members, coaches, contractors, or other authorized personnel when reasonably necessary to administer a program, manage participation, communicate with athletes, address safety concerns, or perform their responsibilities.

Access to sensitive participant information is limited to those who reasonably need it for an authorized purpose.

Legal, Safety & Compliance Purposes

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law, regulation, legal process, subpoena, or court order

• Respond to an emergency

• Protect the health or safety of a participant or another person

• Investigate suspected fraud, misconduct, abuse, or violations of SUP policies

• Protect the rights, property, safety, or legitimate interests of SUP or others

Business Changes

If SUP is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

SUP takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on third-party platforms and service providers to maintain appropriate safeguards for information they process on our behalf.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. For that reason, we cannot guarantee the absolute security of personal information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and administer our services

• Maintain business and financial records

• Resolve disputes

• Address safety or incident-related matters

• Enforce agreements and policies

• Meet legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it as appropriate.

Depending on applicable law and the circumstances, you may contact SUP to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate or outdated information

• Delete certain personal information

• Update your contact or communication preferences

• Stop sending you promotional communications

Certain information may need to be retained even after a deletion request, including information required for financial records, legal compliance, dispute resolution, safety documentation, fraud prevention, or other legitimate business purposes.

We may need to verify your identity before completing certain privacy requests.

You may also unsubscribe from promotional emails by using the unsubscribe option included in those messages. Even if you opt out of promotional communications, SUP may still send transactional or service-related messages concerning registrations, payments, schedule changes, safety information, or other matters related to services you have requested.

Our website and third-party scheduling or technology providers may use cookies and similar technologies to operate their services, remember preferences, understand website usage, maintain security, and improve functionality.

Depending on the technologies used, certain cookies may be necessary for the website or scheduling system to function properly.

You can control certain cookies through your browser settings and, where available, through website cookie controls. Disabling cookies may affect the functionality of some features.

SUP may offer certain programs or services to participants under the age of 18.

When a participant is a minor, we may require registration, waivers, permissions, emergency information, or other required documentation to be completed or authorized by a parent or legal guardian.

Children under 13 should not independently submit personal information to SUP through our website or scheduling systems. A parent or legal guardian should provide required information and complete registration on their behalf.

If we become aware that personal information from a child under 13 has been collected online in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.

If you provide SUP with personal information about another person, such as an emergency contact, parent, guardian, or participant, you should only provide information you are authorized to provide.

We will use that information for the purposes for which it was provided and as otherwise described in this Privacy Policy.

SUP may use or link to third-party websites, scheduling platforms, payment processors, social media platforms, or other services.

These third parties may collect or process information according to their own privacy policies and terms. SUP is not responsible for the privacy practices, security, or content of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services you use.

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website, email, booking platform, or another appropriate method.

Unless otherwise stated, the updated Privacy Policy becomes effective when posted.

If you have questions about this Privacy Policy, want to update your information, or would like to submit a privacy-related request, contact:

Spike Up Performance
Email: support@spikeupperformance.com