1) What does SUP offer?
SUP offers volleyball training and competitive play designed to help athletes build skills, improve game IQ, and play at the right level. Offerings include training series, competitive play, private training, assessments, and special programs throughout the year.

2) I’m new to volleyball. Where should I start?
Start with one of our Beginner or B level training opportunities. These sessions focus on fundamentals like passing, serving, setting, attacking, movement, rotations, and positioning before progressing into faster, more competitive environments.

3) Do I need to train with SUP before joining?
Not always. Many sessions are open for athletes to register based on level. Some higher-level or invite-only sessions may require previous experience with SUP, an assessment, or approval from a coach.

4) How do I know which level I am?
SUP uses the standard volleyball progression for levels: Beginner → B → Lower BB → Upper BB → A → AA → Open

Each experience includes a level description to help you choose appropriately. Your level should reflect what you can consistently execute during live play, not just the skills you understand or can perform during drills.

5) What if I’m between two levels?
Choose the session where you can consistently contribute to the pace and structure of play. If you're unsure, reach out before registering and we can help guide you.

6) What happens if I register for a level that’s too advanced for me?
Level standards help protect the experience for the entire group. If an athlete is significantly below the collective level of a session, SUP may move them to a more appropriate session and issue a credit when applicable.

7) Can I get evaluated for my level?
Yes. A skills assessment can help determine where you currently fit and what you should work on to progress to the next level. Learn More.

8) What’s the difference between Training Series and Competitive Play?
Training is designed for development. Expect instruction, drills, feedback, repetition, and opportunities to work on specific skills.

Competitive Play is designed for gameplay. Athletes are expected to already meet the advertised level so the group can maintain the appropriate pace, structure, and quality of play.

9) Will coaches teach during Competitive Play?
Competitive Play may include some guidance depending on level, but it is not a training series. The higher the level, the more athletes are expected to understand rotations, positioning, serve receive, defense, transition, and their positional responsibilities without significant instruction.

10) Can beginners join Competitive Play?
No—Beginners and new athletes may sign up for social play when available. Beginners should not register for B, BB, or advanced competitive sessions until they meet the expectations described for those levels.

11) Do you offer private training?
Yes. Private training provides more individualized attention and can focus on specific skills, positional development, technique, or overall performance. Contact Us.

12) Can I cancel my registration?
Yes! Please consult our Refunds, Credits & Cancellations Policy for detailed guidance. Learn More.

13) What should I bring?

• Comfortable athletic clothing

• Court shoes

• Protective wear (e.g., knee pads)

• Refillable water bottle (fountain available)

• Any personal medical items you may need

SUP provides volleyballs and other training equipment unless otherwise noted.

14) When should I arrive?
Plan to arrive early enough to change, organize your belongings, and be ready to begin at the scheduled start time. Court time is limited, so arriving late may mean missing part of the session. Please be mindful of everyone’s time.

15) Do I need to bring a volleyball?
Welcome, but not necessary. We will provide volleyballs unless the session description says otherwise.

16) Why are some SUP sessions invite-only?
Invite-only sessions allow us to create an environment where athletes have similar levels of execution, game IQ, and positional understanding. This keeps the pace high and creates better volleyball for everyone participating.

17) How do I become eligible for an invite-only session?
Invitations are based on demonstrated ability, consistency, positional needs, and fit for the level of the group. Coaches may evaluate athletes through SUP training, Competitive Play, or an assessment.

18) Does being invited once mean I’m automatically invited every week?
Not necessarily. Some advanced sessions are rostered based on the needs of that particular group, including level, positions, and available spots.

19) Can I ask to be evaluated?
Absolutely. If you're interested in progressing into a higher-level or invite-only environment, find out what need to demonstrate and which SUP opportunities can help you get there. Learn More.

20) I have an injury or medical condition. Can I participate?
Athletes are responsible for determining whether they are medically able to participate. If you recently recovered from an injury, have a medical condition, or accommodation need that could affect your participation, please contact SUP before your session.

21) What happens if I get injured during a session?
Stop playing and notify a coach or SUP staff member immediately for next steps. Athletes should not continue participating if doing so could worsen an injury or create a safety risk for themselves or others.

22) What behavior is expected at SUP?
SUP is competitive, social, and community-driven. Athletes are expected to treat teammates, opponents, coaches, staff, and facility partners with respect—whether they’re winning, losing, frustrated, or having an off night.

Being competitive is welcome. Being disrespectful is not. Bullying, insults, belittling teammates, excessive arguing, hostile behavior, intimidation, aggressive outbursts, harassment, intentionally unsafe play, or consistently bringing a negative attitude to the court will not be tolerated.

We care just as much about how you show up for the community as how well you play volleyball.

23) What happens if an athlete is disrespectful or a poor sport?

SUP may give a warning, ask an athlete to sit out, remove them from the session, or remove them from future SUP programming altogether.

Depending on the severity of the behavior, a warning is not required before removal. Serious incidents may result in immediate suspension or permanent loss of access to SUP sessions, training, Competitive Play, tournaments, events, chats, or other programming.

24) Can SUP permanently remove an athlete from the community?

Yes. Participation in SUP programming is not guaranteed. We reserve the right to determine who may participate in our programs in order to protect the safety, quality, and overall experience of the community.

Athletes removed for conduct are not guaranteed a refund, credit, or transfer, and any future eligibility is determined solely by SUP.